Our first priority is your complete satisfaction with your Nutcase purchase. We will gladly accept returned product in saleable condition within 30 days of purchase. If we made a shipping error, such as sending you the wrong style or size that you purchased, or if you find the helmet defective, then we will gladly e-mail you a pre-paid return label to send the helmet back to us. If the return is not due to our error, simply ship the product back in its original packaging and we will either exchange the item for a different color/size or issue you a credit. The original packaging must be in “new” condition so that we can re-sell your exchange. RETURN BY MAIL Ship returned goods to our warehouse: Nutcase 5417 NE 148th Ave. Suite #203 Portland, OR 97230 Warehouse Phone: 503.528.9705 Customer Service: 503.243.4575 Toll Free: 1.866.95-NUTTY Please include a detailed note that includes your name, address, daytime telephone number, e-mail address, the reason for the return, the bottom portion of your original web invoice and what action you would like us to take. Please send your package via a traceable delivery service: USPS registered mail, UPS, etc. Important: NutcaseStoreUSA does not cover the cost of return postage EXCEPT for a defective helmet or error in shipping (i.e. we ship you the wrong style/size ordered). If you believe the helmet you received is defective, please call us and send pictures via e-mail so we can determine the defect and issue a credit. Ordering the wrong size for your head is NOT considered an error on NutcaseStoreUSA’s part. Please be sure of your choice of size when making your purchase. |
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