Nutcase will only sell quality products to our customers. We will not send anything defective to you. If somehow a defective product gets by us, we will take care of it for you. However, once it leaves our hands we are not responsible for damage to the product in the shipping/delivery process. We hope you understand that there are other people and forces (like mother nature) that can cause your package to be nicked or scraped or delayed. Please understand that merchandise is insured by our shippers and we will assist you as much as possible in dealing with them. We want to you to love your Nutcase products as much as your brain.